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  • What can I use to pay for PT services?
    You can pay with credit card, cash, apple pay, venmo, check, or even your HSA/FSA!
  • How does insurance reimbursement work?
    You will receive an itemized receipt (called a Superbill) at the end of your session that you may use to submit to your insurance company for reimbursement if you choose. Most insurance companies will reimburse a certain percentage based on your out-of-network benefits (you may also be able to receive credit towards your deductible or out of pocket amount). We recommend reaching out to your insurance company prior to your first appointment with any questions about your out-of-network benefits.
  • When do I pay for my services?
    You pay at the beginning or end of your session with any of the payment methods listed above. If you have decided on a membership or visit package, these are paid in installments based on your needs/preferences (up front, monthly, or in two installments).
  • Do I need a physician referral or prescription?
    Michigan is a direct access state, which means that a client can see Dr. Anna for physical therapy over a period of 10 visits or 21 days before needing to be referred to the client’s physician for continued care. **Please note, some insurance companies require a script for all visits in order to reimburse. Please check with your insurance company regarding their requirements and policy for out-of-network physical therapy reimbursement.
  • How often are visits scheduled?
    The frequency of your PT treatments will be determined by your specific needs, including the severity of your condition and your ability to actively participate in your care at home. Most frequently, patients are scheduled for one session per week for five weeks, but we will work together to find a plan that works for you!
  • What does a typical appointment look like?
    Most visits will last around an hour, but can be longer or shorter based on your needs. We will go over any issues/concerns/questions since the last visit, perform manual therapy as needed, and perform/advance exercises specific to your plan.
  • Why don't you take insurance?
    The cost of outpatient PT can be exorbitant and uncertain... Most insurance companies do not cover the entire cost of a physical therapy visit, especially if you have not yet reached your deductible. This leaves many patients responsible for copays (typically $20-75 each visit) as well as the billed amount (between $150-350 each visit until the deductible is met). Usually, the patient is not aware of these costs until they receive a bill several months after their treatment was completed. Your care in outpatient PT is not what it should be... Insurance companies are also continuing to lower reimbursement rates for physical therapy services, making it necessary for physical therapy companies to make up the cost by increasing the volume of patients and double or triple booking their physical therapists. This leads to less time with your licensed physical therapist, poor overall care, and even oversight of your visit by a non-licensed technician. By not taking insurance, we are able to provide personalized, one-on-one care with the same doctor of physical therapy every time, transparency about the cost of every visit up front with no surprise bills, and more access to your physical therapist outside the treatment sessions.
  • Are you a Medicare Provider?
    Medicare prohibits their clients to pay for physical therapy services that are not billed through Medicare. Therefore, clients with Medicare can ONLY be seen for health and wellness exercise instruction, not for a diagnosis needing physical therapy. Health and wellness services are not reimbursable by Medicare and the services would be paid for directly by the client.
  • Can I see the gym before I purchase a membership?
    If you are interested in a gym membership, you can come in and check out the gym for one free session before making your decision.

If you don't see an answer to your question above, please reach out via chat, email, or phone call. We are happy to answer any questions you may have in an honest and direct way. We try to respond to all inquiries within a day!

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